Shipping policy

Shipping Policy

Thermal Keep Products

Thermal Keep products are custom-made to order and require production time before shipping.

Shipping Method	Delivery Time	Coverage
Economy	4–8 business days	United States (continental)
Standard	2–5 business days	United States (continental)

Please note: Shipping to Alaska, Hawaii, Puerto Rico, and other U.S. territories may take an additional 7–12 business days.

Please allow 2–7 business days for production before your order ships.

Partner Brand Products

Partner Brand products ship directly from our suppliers and are available for delivery to the continental United States only (excluding Puerto Rico, Alaska, and Hawaii).

Estimated delivery time: 2–3 weeks from the date of purchase

Order Tracking

Once your order ships, you will receive a confirmation email with your tracking information.

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Shipping policy